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Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 calendar days from receipt of goods. If 14 days have passed since you received your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all factory packaging materials intact.

Non-Returnable Items

The following items cannot be returned or exchanged for any reason:

  • Electrical items or components (anything requiring any amount of voltage for operation)
  • Closeouts
  • Special Orders
  • Boats
  • Service manuals
  • Owner’s manuals
  • Parts with any open or missing packaging
  • Gift cards
  • Downloadable software products

Return Authorization Required

All product exchanges and returns must be requested in writing via email to info@northeastmarine.net or fax. You will be provided with a Return Merchandise Authorization (RMA) number that must accompany the return. No goods will be accepted for exchange or return without a valid RMA number issued by Northeast Marine.

Restocking Fees

All eligible returns are subject to a 20% restocking fee. This fee will be deducted from any refund issued.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. All freight charges (including the original freight charges AND the freight charges to return the product to Northeast Marine) will be the sole responsibility of the purchaser and will be deducted from any credit issued.

Northeast Marine can assist in the issuance of return shipping labels for exchanges and returns, however, freight charges will be the sole responsibility of the purchaser.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Please allow three (3) business days for your exchange/return to be processed once it has arrived at our warehouse.

If you are approved, then your refund will be processed (minus the 20% restocking fee and any shipping charges), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@northeastmarine.net.

Sale Items

Sale items are subject to the same return policy as regular priced items, including the 20% restocking fee and 14-day return window.

Exchanges

We only replace items if they are defective or damaged due to shipping. If you need to exchange an item for the same item due to defect or damage, send us an email at info@northeastmarine.net with your RMA request and photos of the damage.

Damaged or Defective Items

Freight and shipping damage must be reported to Northeast Marine within three (3) calendar days of receipt of goods. It is your responsibility to note any damage before signing the delivery receipt. If damage has occurred, make note of such before signing for delivery. Do not refuse delivery based on damage.

In the event of shipping or freight damage, you must keep and safeguard all factory packaging, including all external packaging, styrofoam, bubble wrap, and cardboard supports.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return (minus applicable restocking fees). Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Return Shipping Address

To return your product, mail it to:

Northeast Marine
12330 49th Street N
Clearwater, FL 33762

When returning expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if proper shipping methods are not used.

Warranty Items

Product warranties are provided by the manufacturer only. Defective products should be addressed through the applicable manufacturer’s warranty policy. Outboard engines must be taken to an authorized dealer for warranty inspection and repair. Transportation costs for warranty service are not covered unless otherwise stated by the manufacturer.

Need Help?

Contact us for questions related to refunds and returns:

Northeast Marine
Email: info@northeastmarine.net
Phone: (727) 327-7341
Address: 12330 49th Street N, Clearwater, FL 33762

This policy is subject to the complete Terms of Service available on our website.